Terms of Use
These Terms govern the use of the brazel.az website, the @Brazel_bot Telegram bot, the WhatsApp Business channel, and related BRAZEL services. By using our services, you confirm your acceptance of these Terms.
1. About the company
BRAZEL services are provided by the sole proprietor R.R. Bekeshev, VÖEN 1507656912, registered at: 188 Murtuza Mukhtarov str., Baku, AZ1065, Republic of Azerbaijan (hereinafter “BRAZEL”, “we”, “the Company”).
2. Age restrictions
BRAZEL services are intended exclusively for persons over 18. By registering and making purchases, you confirm that you have reached the age of majority under the law of the Republic of Azerbaijan and have full legal capacity.
3. Registration and account
Authorization on the site is performed via the Telegram Login Widget. By registering, you:
- Agree to provide correct data (name, phone).
- Are responsible for keeping access to your Telegram account secure.
- Undertake not to transfer your account to third parties.
- Confirm the Company’s right to contact you using the contact details provided.
4. Reservation, purchase and payment
- Prices on the site are shown in Azerbaijani manat (AZN, ₼) and include all applicable taxes.
- Selected items can be reserved for a fitting at the studio. The reservation terms are described on the Item reservation page.
- Purchase and payment take place at the BRAZEL studio during the fitting — you buy and pay only for what fits. No prepayment is required for a reservation.
- Payment is accepted by bank card. Learn more: Payment.
- The Company reserves the right to decline a reservation or sale in case of stock unavailability, pricing errors, suspicious activity, or breach of these Terms.
5. Returns and exchanges
Returns and exchanges of purchased items are not provided in accordance with the law of the Republic of Azerbaijan: lingerie and swimwear are goods of proper quality that, for hygiene reasons, cannot be returned or exchanged. Learn more: Returns and exchanges.
6. Size calculator and recommendations
The size calculator on the site provides indicative recommendations based on the body measurements entered. These recommendations are not a guarantee of a perfect fit for a particular model. The final size choice rests with the user; a brafitter helps you find the perfect size and fit at the studio fitting.
7. Consent to communication
By registering and booking a fitting, you agree to receive the following types of messages from the Company:
- Transactional messages via Telegram and/or WhatsApp: booking and fitting-appointment confirmation, visit reminders.
- Service notifications: back-in-stock subscriptions, replies to support requests.
- Marketing mailings — only with a separate explicit consent (opt-in), which can be withdrawn at any time.
To stop receiving marketing messages on WhatsApp, send the word “STOP” in the chat with the Company. Transactional messages required to perform the contract will continue to be sent.
8. Prohibited use
It is prohibited to use the BRAZEL site and services for:
- Automated data collection (scraping, crawling) without the Company’s written permission.
- Reverse-engineering or copying the sizing algorithm and catalog for use by competitors.
- Creating fake orders, manipulating stock reservations, testing the payment system without intent to buy.
- Distributing viruses, attempting unauthorized access to other users’ accounts.
- Any actions that violate the law of the Republic of Azerbaijan.
The Company has the right to block an account or restrict access to services in case of a breach of these Terms, without any compensation for damages.
9. Intellectual property
All site materials (logos, texts, product photos, design, the sizing algorithm) belong to the Company or are used with the rights holders’ permission. Copying, distribution, and commercial use without the Company’s written consent are prohibited.
The brands and trademarks of lingerie and swimwear manufacturers (Panache, Freya, Elomi, Fantasie, etc.) belong to their lawful owners.
10. Limitation of liability
Services are provided “as is”. To the extent permitted by law, the Company is not liable for:
- Indirect, incidental, or consequential damages arising from the use of the services.
- Incompatibility of size or style with individual body features (see section 6 on the calculator).
- Technical failures caused by third-party services (Telegram, WhatsApp/Meta, Cloudflare).
- Actions of third parties who gained unauthorized access to your account through your fault.
The Company’s aggregate liability is in any case limited to the amount you paid for the relevant order.
11. Confidentiality
The processing of personal data is governed by a separate document — the Data Processing Policy, which is an integral part of these Terms.
12. Changes to the Terms
The Company may update these Terms. The current version is always published at brazel.az/policy/terms. For material changes, we will notify you via the site or contact channels in advance. Continued use of the services after a new version is published constitutes acceptance of it.
13. Governing law and dispute resolution
These Terms are governed by the law of the Republic of Azerbaijan. All disputes are resolved through negotiation; failing that, in the courts of the Republic of Azerbaijan at the Company’s location.
14. Contacts
- Support: support@brazel.az
- Telegram: @Brazel_bot
- WhatsApp: +994 10 511 76 77
- Address: 188 Murtuza Mukhtarov str., Baku, AZ1065, Azerbaijan